We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under the privacy and data protection laws where we operate.
The site is not intended for children and QNWLL Ltd does not knowingly solicit or collect personal information on the site from children under the age of 13.
Types of information collected. When you use our website, certain limited information (such as your browser type, IP address or internet service provider) will be collected by us automatically.
Upon signing up to use our website, we will collect certain personal and private information from you, which may include: your name, email addresses, telephone numbers, postal addresses and post codes. We or our designated third party may also collect additional information from you if, for example, you choose to complete a reservation form or enter into a tenancy agreement, such as your driver’s license number, prior addresses, monthly rent paid at prior residences, employers, job titles, income, credit card information, bank account information, date of birth, gender, age, marital status, emergency contact information and other information either desirable or necessary to provide quality services to our customers and visitors.
You may choose not to provide personal information by not entering it on the Site; however you will not be able to use certain services and features if those services and features require personal information in order to function.
How we collect and use information. We collect information in several ways, including:
- from forms you submit to us;
- personal correspondence such as emails or letters that you send to us;
- information you include in an application you complete on the Site;
- information you provide when scheduling a property visit through the Site;
- or any other activity through which you identify yourself to us.
When you visit the Site, our servers may log your IP address, the URL of your request and other information that is provided in the HTTP header. We may also ask you to voluntarily provide us with personal information on this Site: for example, while many of the features of the Site are available without registering, you may be asked to create an account on the Site if you desire to access certain features. Further, in some instances, we may ask you to provide personal information in order to perform screening services for property managers or owners. Although you may decline to voluntarily provide personal information when asked, some features, products and services will be unavailable to you as a result.
If you choose to use the Refer a Friend email link to tell a friend about our site or a property listed on our site, we will ask for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. QNWLL Ltd stores this information for the sole purpose of sending this one-time email (and tracking the success of our referral programme).
To the extent we are able to do so, we may link your non-personal information that we hold with your personal information. We may also link information collected online with information we collect offline or collected online by third parties.
QNWLL Ltd uses the information collected from you for the following purposes:
- sending your contact information to properties that you are interested in;
- sending your tenancy application to properties that you have selected and;
- enabling you to use the Resident Portal.
We may also use your personal information to:
- send you targeted messages, publications, news, and information about events, special offers, promotions and benefits
- to improve the content of this Site;
- to enhance users’ experiences when visiting this Site;
- to analyse trends;
- to administer the Site;
- to gather demographic information about the Site’s users;
- to track user movements;
- to customise the content and layout of this Site for each individual user; and
- for any other purpose connected with providing you with the services you have requested from us.
Communications from us: We will only send your electronic marketing messages where we have your lawful consent to do so. We may send your electronic messages directly related to the services you have asked us to perform for you. In addition, QNWLL Ltd may use third-party service providers to send and distribute e-mail and to perform other marketing and support functions.
If you no longer wish to receive communications from us, you can contact us by email at: email@example.com.
We may provide your personal information to service providers or contractors to perform functions on our behalf, such as, but not limited to, companies or individuals hired to: communicate news, deliver QNWLL Ltd promotional materials via e-mail and direct mail, to develop, enhance, market or provide any of QNWLL Ltd products, to process credit card payments and to assist QNWLL Ltd with sending communications and performing other marketing and support functions. These third parties may use technologies to measure the effectiveness of ads and emails and use information about your visits to our Site so that we may provide you with a better experience on our Site. QNWLL Ltd also may use third-party social media platforms, including third-party social media websites, to communicate with you.
We also may share with third parties, including, without limitation, our corporate partners, aggregated demographic and statistical information that is not personally identifiable (including, for example, the number of users who searched for certain types of housing, the daily number of unique visitors to the Site, how many users clicked on a particular advertisement and how many users were using a certain internet service provider).
QNWLL Ltd also may disclose an individual’s personal information:
to a person who in the reasonable judgment of QNWLL Ltd is seeking the information as an agent of the individual;
in situations where sharing or disclosing your information is required in order to offer you products or services you desire;
to a third party or parties, where disclosure is required or permitted by law, a judicial proceeding, a criminal investigation, a court order, a regulator or a legal process;
to any other entity that acquires all or a portion of our organisation by merger, reorganisation, operation of law, or a sale of some or all of QNWLL Ltd assets.
QNWLL Ltd may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a regulatory investigation. We also may disclose such information in response to a law enforcement agency’s request.
Through the Site, QNWLL Ltd may make available areas that allow for user interaction, including blogs, forums, bulletin board services, chat areas, or other message and communications features. Some of these forums may require registration. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.
How we store your information. QNWLL Ltd is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us, and ensure that any third parties handling your personal information on our behalf also apply appropriate security measures. In spite of these protections, QNWLL Ltd cannot absolutely guarantee the security of any data submitted over the Internet. After your information reaches QNWLL Ltd, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone, in physical storage areas) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorised third parties. We may store and process your personal information anywhere within the European Economic Area in which we or our service providers maintain facilities. By using the Site, you consent to the transfer of your information among these facilities, including those located outside your home country.
Retention and destruction of personal information. In order to provide you with the products and services you request, answer questions you may have about the products and services provided, and for our own accountability to external regulatory bodies, we retain your information for a period deemed reasonable under the circumstances. Information stored in client and contact directories are more difficult to systematically destroy, so we remove such information from time to time when it appears we will no longer have a need to contact you, however we will promptly remove such information upon your written request. Paper files containing personal information are destroyed by shredding, and we destroy electronic information by deleting it. When we discard hardware that was used to store data, we ensure that the data is completely and permanently erased or that the hardware is physically destroyed.
Accessing, reviewing and changing your personal information. You can see, review and change most of your personal information by logging into your account on the Site and editing your Account Profile or by contacting us at the addresses below. If your personal information changes or is inaccurate, please change it promptly. If we disagree that certain information is incorrect, we will include a brief statement from you on the discrepancy and, if you want us to, we will forward your brief statement on your behalf to anyone who received the information from us.
In some instances, where requested by you and the Property Manager, we will use your personal information to conduct a screening (or vetting) process and/or produce a screening report or provide your information to a screening company in order to obtain a screening report for the Property Manager. The screening report may include credit information.
There may be circumstances where your personal information is not accessible, reviewable or able to be modified by you through your Site account. With some exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you and we will also try to help you understand any information you do not understand (such as abbreviated data or technical language). We may need to confirm your identity before providing you with this access, and we reserve the right to charge a nominal fee for such requests. In some cases, we may require that your request to us for access be made in writing. If we cannot give you access, we will tell you within 30 days or as soon as reasonably practicable and provide you with a reason, as best we can, as to why we cannot give you access.
If we collected personal information on behalf of a third party we may have conveyed that information directly to the third party. If so, it may not exist as part of our own records and you will have to go to the third party to see the information.
You have the right to request copies of certain of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information.
In relation to all of these rights, please email or write to us at the email address below. Please note that we may, where permitted under applicable law, charge a small administrative fee (of up to £10) and / or request proof of identity. We will respond to your requests within all applicable timeframes.
In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.